Frequently Asked Questions
Answers to the things customers ask us most. Can't find what you need? Reach out anytime.
Orders & Delivery
Smaller décor ships within 24 hours and arrives in 2–5 business days. Larger pieces are dispatched within 3–5 days and delivered by our two-person team — you'll get a scheduling call before it's on the truck.
Yes — every order over $150 ships free within the contiguous US. Below that, a flat delivery fee is shown clearly at checkout before you pay.
If your order hasn't been dispatched yet, contact us and we'll update it right away. Once it's with the carrier we can help you reroute through them directly.
Returns & Warranty
You have 45 days from delivery to return any unused item in its original packaging for a full refund. Made-to-order pieces are the only exception, noted on their product page.
Every piece carries a 5-year structural warranty against manufacturing defects. Upholstery and finishes are covered for 12 months.
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days.
Products & Care
Always. Our timber is FSC-certified and our textiles are OEKO-TEX tested — every piece is built to be repaired and kept, not replaced.
Of course. Reach our studio team by chat or email and we'll help you with dimensions, fabric swatches, and styling for your space.